SC004 – Customer Service Skills for the International Market

Purpose:

Do you love people and strive to provide great customer service? Do you need to enhance your skills to get into a service industry? Macarthur Tourism, Travel and Events College is offering this course to assist you learn the skills and gain the experience needed to obtain your dream job.

Course Name: SC004 - Customer Service Skills for the International Market
Course Code: SC004
Course Duration: Study at your own pace.
Training Plans: Customer Service Skills for the International Market - $379.00 payable on enrolment
Description:

Whether you want to be a travel agent, event planner or cruise ship attendant, this online course teaches you how to provide exceptional service to your customers through an interactive e-learning platform.

Assessment:

We assess your skills when you commence studying so that on completion you can see how far you have come. The course is designed to give you the opportunity to practice your learnt skills. By using skype to engage with your trainer, you will learn how to provide exception customer service in the tourism, hospitality and events industry. Through this interactive approach you will build on the skills you have and participate

Entry Requirements:

This is an entry level course. You may enrol with limited or no experience in the tourism or events industry.

Qualification Requirements:

Upon completion of this course you could continue studying at a Diploma level in Travel and Tourism, Hospitality or Events.

Mode of Delivery:

Online.

Units of Competence:
CodeUnit NameType
BSBCMM301 Process customer complaints Core
SITXCCS006 Provide service to customers Core
SITXCCS007 Enhance customer service experiences Core
SITXCOM002 Show social and cultural sensitivity Core
SITXCRI001 Respond to a customer in crisis Core
Notes:

We provide ongoing support to you via email, phone and skype throughout your studies.

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