The foundation of the hospitality industry is built on customer service, which comprises food and beverage services and accommodation services. Hospitality is the fastest growing, global industry, and it adds one new job every 2.5 seconds*. The industry offers solid career paths and opportunities for success through specialised positions such as cook or chef, housekeeping or front desk operation.
Businesses that comprise the food and beverage segment include exclusive restaurants, fast food dining, caterers, clubs and club management, food processing, retail and distribution. Moreover, the food and beverage category can exist within other commercial establishments such as movie theatres, planes and trains, hotels and shopping malls. Food and beverage complements a wide array of commercial trade and dramatically enhances the total satisfaction of a guest experience through first-class customer service and excellent food and drink.
*Source: World Travel and Tourism Council report from 2014
Hotels, bed and breakfast ventures and other types of lodging comprise the accommodation segment. These can range from five-star hotels, exclusive resorts and luxury inns to campgrounds and youth hostels. Travellers appreciate value as well as efficiency, comfort, useful amenities and thoughtful customer service.
Hospitality graduates gain knowledge about technical skills and operations within the industry, learning about housekeeping, culinary skills and communication, to name a few.
Through a combination of vocational (on the job work placement) and online theory study you learn about the relationships between consumers and the providers of hospitality services.
A hospitality or commercial cookery course offers vocational training and helps you develop both technical and communication skills, broadening your job prospects. For further information on careers in the tourism and hospitality sector click here.
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