Courses

SIT50116 – Diploma of Travel and Tourism Management

This program provides learners with the skills and knowledge required to perform managerial processes, coordinate tourism and travel operations, or marketing and product development activities.

On completion of this qualification, possible job titles include; manager of:

◾inbound groups
◾inbound sales
◾incentives
◾tour operations
◾marketing
◾operations
◾reservations
◾retail travel agency

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SIT40416 – Certificate IV in Hospitality

This qualification provides a pathway to work as a supervisor in hospitality organisations such as restaurants, hotels, motels, clubs, pubs, cafés, and coffee shops. This qualification allows for multi-skilling and for specialisation in accommodation services, food and beverage, and gaming.

Possible job titles include:
◾bar supervisor or team leader
◾concierge
◾duty manager
◾food and beverage supervisor or team leader
◾front office supervisor or team leader
◾housekeeping supervisor or team leader
◾gaming supervisor or team leader
◾shift manager.

This qualification reflects the role of skilled operators who use a broad range of hospitality service, sales or operational skills combined with supervisory skills and sound knowledge of industry operations to plan, monitor and evaluate the work of team members. They operate independently or with limited guidance from others, and use discretion to solve non-routine problems.

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SIT30116 – Certificate III in Tourism

This course provides learners with the skills and knowledge required to perform tourism and travel operations and effectively communicate with, and provide service to customers.

On completion of this qualification, possible jobs include:

◾attraction or theme park attendant
◾booking agent
◾cellar door salesperson and guide in a winery
◾guide and salesperson in an Indigenous cultural centre
◾inbound tour coordinator
◾museum attendant
◾operations consultant for a tour operator
◾reservation sales agent for a tour operator
◾sales consultant
◾senior ride operator in an attraction or theme park
◾visitor information officer.

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SIT50416 – Diploma of Hospitality Management

This qualification provides a pathway to work in any hospitality industry sector as a departmental or small business manager. The diversity of employers includes restaurants, hotels, motels, catering operations, clubs, pubs, cafés, and coffee shops. This qualification allows for multiskilling and for specialisation in accommodation services, cookery, food and beverage and gaming.

Possible job titles include:
◾banquet or function manager
◾bar manager
◾café manager
◾chef de cuisine
◾chef patissier
◾club manager
◾executive housekeeper
◾front office manager
◾gaming manager
◾kitchen manager
◾motel manager
◾restaurant manager
◾sous chef
◾unit manager catering operations.

This qualification reflects the role of highly skilled senior operators who use a broad range of hospitality skills combined with managerial skills and sound knowledge of industry to coordinate hospitality operations. They operate independently, have responsibility for others and make a range of operational business decisions.

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SIT50316 – Diploma of Event Management

This program provides learners with skills and knowledge required to perform event management processes and to coordinate event operations. This qualification provides a pathway to work in event management companies, event venues, or organisations that organise their own events. Work could be undertaken in an office environment where the planning of events takes place on-site at venues, where events are staged, or a combination of both.

On completion of this qualification, possible job titles include:

◾conference coordinator
◾event coordinator
◾event planner
◾event sales coordinator
◾exhibitions coordinator
◾in-house meetings coordinator
◾meetings coordinator
◾venue coordinator

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SIT30616 – Certificate III in Hospitality

This qualification provides a pathway to work in organisations such as restaurants, hotels, motels, clubs, pubs, cafés, and coffee shops. This qualification allows for multiskilling and for specialisation in accommodation services, food and beverage and gaming.

Possible job titles include:
◾espresso coffee machine operator
◾food and beverage attendant
◾front desk receptionist
◾front office assistant
◾function attendant
◾function host
◾gaming attendant
◾guest service agent
◾housekeeper
◾restaurant host
◾senior bar attendant
◾waiter.

This qualification reflects the role of individuals who have a range of well-developed hospitality service, sales or operational skills and sound knowledge of industry operations. Using discretion and judgement, they work with some independence and under limited supervision using plans, policies and procedures to guide work activities.

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SIT30516 – Certificate III in Events

Events are diverse in nature and this qualification provides a pathway to work in event operations in a range of industries including the tourism and travel, hospitality, sport, cultural and community sectors. These may be event management companies, event venues, or organisations which organise their own events.

On completion of this qualification, possible jobs include:

◾conference assistant
◾event administrative assistant
◾event assistant
◾event operations assistant
◾exhibitions assistant
◾in-house meetings assistant
◾junior event coordinator
◾logistics assistant
◾meetings assistant
◾venue assistant.

After achieving SIT30516 Certificate III in Events, learners could progress to Certificate IV, Diploma or Advanced Diploma qualifications in events, or fields such as business, creative industries, hospitality, sport, tourism or travel.

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SIT40516 – Certificate IV in Commercial Cookery

This qualification provides a pathway to work in organisations such as restaurants, hotels, clubs, pubs, cafes and coffee shops, or to run a small business in these sectors.

Possible job titles include:
◾chef
◾chef de partie.

This qualification reflects the role of commercial cooks who have a supervisory or team leading role in the kitchen. They operate independently or with limited guidance from others and use discretion to solve non-routine problems.

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SITTTSL010 – Use Computerised Reservation Systems

This interactive skill based training is designed for people with no previous travel workplace experience using a GDS who wish to work in operations areas of the Industry. This could include working for an airline in the Reservations or Fares & Ticketing department, a Ticket Consolidator, Tour Operator or as a Travel Agent Travel Consultant. The knowledge you gain on this course underpins effective performance in many sectors of the industry.

Sabre is one GDS that is used on a daily basis by airline, travel agency and tour company employees.It is demonstrating competence in these skills that will help you gain your first job in travel.

Increase your employability – learn the reservations system 435,000 travel agents worldwise use. Sabre is one system that is used on a daily basis by airline, travel agency and tour company employees. Travel Agents’ Computer Reservations Systems (CRS) are also known as GDS (Global Distribution System). They are used for booking a range of travel products and services. This interactive course turns your PC or MAC into a simulated GDS, and you will learn how to check for product availability (airline seats, hotel rooms and car rental vehicles). You will learn to encode and decode the world’s airports, cities, aircraft, airlines and more. You will also learn to check for availability of airline seats, hotel rooms and car rental vehicles, build full reservations, then retrieve them, amend them and cancel them. Next you will learn to quote airfares, read and interpret airfare rules, issue e-tickets for clients and a host of other formats and procedures.

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