SIT30122 - Certificate III in Tourism

Training Plan
Tourism Operations (Online) Apply

This course provides learners with the skills and knowledge required to perform tourism and travel operations and effectively communicate with, and provide service to customers.

Payment Plan
Payment Amount Paid By Upfront
Enrolment $640.00 Participant Yes
Balance (Payment plan of $35 per week over 52 weeks available) $1560.00 Participant No
Note: All payments are represented in Australian dollars
Career Pathways

On completion of this qualification, possible jobs include:

- attraction or theme park attendant
- booking agent
- cellar door salesperson and guide in a winery
- guide and salesperson in an Indigenous cultural centre
- inbound tour coordinator
- museum attendant
- operations consultant for a tour operator
- reservation sales agent for a tour operator
- sales consultant
- senior ride operator in an attraction or theme park
- visitor information officer


The program is designed to be completed within 18 months; however, the online component is self-paced and flexible.

Entry Requirements

This is an entry level qualification. You may enrol into this qualification with limited or no experience in the tourism industry, and without a lower level qualification.

Assessment Requirements

The assessment is conducted using a combination of realistic workplace tasks, projects, online knowledge tests and response to case studies.

Delivery Mode

Online, Recognition of Prior Learning if applicable (See for further information), On-the-job.


** Electives can be changed to suit your needs. Please contact us directly for more information.


If you use a gmail or hotmail account, please check your spam folder for enrolment confirmation and other correspondence from us.

Downloads Student Handbook
Schedule of Fees & Charges
Privacy Policy
Language, Literacy & Numeracy (for International students only)
Units of Competence
SITTIND003 Source and use information on the tourism and travel industry Core
SITXCCS014 Provide service to customers Core
SITXCOM007 Show social and cultural sensitivity Core
SITXWHS005 Participate in safe work practices Core
BSBPEF202 Plan and apply time management Elective
BSBSUS211 Participate in sustainable work practices Elective
BSBTWK201 Work effectively with others Elective
SITTTVL001 Access and interpret product information Elective
SITTTVL003 Provide advice on Australian destinations Elective
SITTTVL004 Sell tourism products or services Elective
SITTTVL005 Prepare customer quotations Elective
SITTTVL007 Use a computerised reservations or operations system Elective
SITXCCS009 Provide customer information and assistance Elective
SITXCCS010 Provide visitor information Elective
SITXCCS011 Interact with customers Elective

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